Our Customer Service Policy is simple and straightforward. It focuses on our commitment to deliver the best service to existing and potential members.Our Customer Service Policy helps to define how we deal with situations before they arise, and embodies our commitment to deliver the best service to existing and potential customers every time.

We have deliberately kept the policy simple, and straightforward, removing the unnecessary trapping of legal clauses to focus on what needs to be best communicated.

Aim

To provide excellent customer service.

Systems

Every system and procedure are designed, as efficiently as possible and operated as effectively as practicable, to meet the needs of the members/customers regarding: convenience, accuracy, reliability, timeliness, and simplicity of use.

Member Relations

It is the aim of Aero Services Credit Union to maintain its commitment to its members by providing prompt and efficient services. Pertinent information continues to be communicated as required.

Environment

We continue to provide a friendly environment for our members and customers by ensuring cleanliness, safety, and convenience.